Privacy Policy
Last updated: 1 November 2026
How we handle website enquiries, protect personal data and respect your rights under the GDPR and Latvia’s Personal Data Processing Law.
Who is responsible for your data?
SIA “Mistrus Media”, registration number 40003475119, is the controller of personal data collected through this website and initial production enquiries. Our address is Ģertrūdes iela 4–10, Rīga, LV-1010, Latvia. For privacy questions or requests, contact birojs@mistrusmedia.lv. This notice covers website visitors and people making enquiries; production, recruitment and other relationships may need separate privacy information.
What information do we collect?
You provide your name, email address and message when you use our enquiry form. You may also provide your country, referral source, project type, the support you need, project stage, estimated budget, filming dates and shooting days. We receive any further information you choose to share in correspondence. Hosting and security services may process technical connection information, including IP address and browser details, to deliver and protect the website. Please avoid including sensitive personal data or unnecessary information about other people.
Why do we use it?
We use enquiry information to understand your project, reply, assess how we can help and prepare requested proposals. Where you ask us to take steps towards a contract with you, the basis is GDPR Article 6(1)(b). For business contacts and other correspondence, we rely on our legitimate interests in communicating with prospective partners and conducting our production business, under Article 6(1)(f). Necessary website operation and security also rely on legitimate interests. Where a specific legal obligation applies, we rely on Article 6(1)(c).
What is required to contact us?
The form requires your name, email address and message so we can understand and answer your enquiry. Other project and additional-information fields are optional. You can also contact us directly by email or telephone. The privacy checkbox records that you have read this notice; it is not consent to marketing. Sending an enquiry does not subscribe you to a mailing list.
Who can receive the information?
Information is available to authorised Mistrus Media staff and, where necessary, service providers supporting website hosting, form delivery, email and IT. Framer B.V. provides the website and form service as a processor under its data-processing terms. Professional advisers or public authorities may receive information where necessary for a legal obligation or the establishment, exercise or defence of legal claims. We do not sell enquiry data.
Framer’s data-processing terms
International transfers
Some service providers may process information outside the European Economic Area. Framer’s processing terms provide for transfers based on an applicable European Commission adequacy decision or appropriate safeguards, such as the EU Standard Contractual Clauses. You may contact us for information about the safeguards relevant to your enquiry and how to obtain a copy.
How long do we keep enquiries?
For enquiries that do not become projects, we retain the enquiry and related correspondence for 12 months after our last contact, then delete or anonymise them. If we work together, information needed for the project becomes part of the project records and is retained for the contract and any applicable accounting or legal-claims requirements. Information needed for an existing dispute or a legal obligation is kept only for the period necessary for that purpose.
Cookies, analytics and video players
We have not enabled Google Analytics or advertising pixels for this website. Hosting and security services still process information needed to operate the site. Some film trailers use YouTube, a Google service. Choosing to load a trailer connects your browser to YouTube, which may receive technical information and use cookies or other storage under its own terms. Video playback is optional; you can browse production information and contact us without playing a trailer. Google explains its processing and controls in its privacy and cookie information.
Your rights
Under the GDPR, you may request access to your personal data, correction, erasure or restriction of processing. You may object to processing based on legitimate interests, and request portability where the legal conditions apply. Where separate processing is based on consent, you may withdraw it without affecting earlier lawful processing. Contact birojs@mistrusmedia.lv to exercise your rights. We may need proportionate information to verify your identity. We respond within one month, subject to the extensions permitted by the GDPR. Rights may be limited where a legal exception applies. We do not make solely automated decisions about your enquiry that produce legal or similarly significant effects.
Questions and complaints
You can raise a concern with us at birojs@mistrusmedia.lv. You also have the right to complain to Latvia’s Data State Inspectorate (Datu valsts inspekcija), Elijas iela 17, Rīga, LV-1050, Latvia; email pasts@dvi.gov.lv. You may also contact a supervisory authority in the EU country where you live or work, or where you believe an infringement occurred. We update this notice when the website or our processing changes; the date above identifies the latest version.
Latvia’s Data State Inspectorate